First-line support for day-to-day CBS operations
Assistance with routine branch-level functional queries and activities
Timely identification and escalation of technical issues
Coordination with L1 support teams for swift resolution
Functional Support for Alternate Delivery Channels (ADCs)
End-to-end support for services including:
Ensuring uninterrupted functionality, user access, and issue resolution for digital platforms
Assistance with handling government-related transactions such as:
End-to-end support for services including:
Enabling compliance with government processes and reporting standards
Functional Support for Retail Loan Processing
Enabling compliance with government processes and reporting standards
We assist banks in managing centralized pension processing activities efficiently, ensuring compliance with regulatory requirements and improving service to senior citizens. Our services include:
Completely unleash frictionless data via end-to-end services. Continually unleash virtual e-tailers through magnetic core competencies. Interactively engage distributed alignments via focused alignments.
Assistance with online banking platforms (web & mobile) Functional issue resolution related to digital banking services Customer support and engagement via:
Enabling compliance with government processes and reporting standards
We provide multilingual, banking-compliant call center solutions to support customer engagement and operations for:
Our agents are trained in banking protocols, product knowledge, and compliance, ensuring high service quality and customer satisfaction.
